FAQs

Frequently Asked Questions (FAQs)

1. What types of fireplaces do you offer?
We offer a wide range of fireplaces, including wood-burning, gas, electric, and pellet stoves. Our selection also includes various styles such as traditional, contemporary, and custom designs.

2. Do you provide installation services?
Yes, we offer professional installation services for all our fireplaces and wood stoves. Our experienced team will ensure your unit is installed safely and correctly.

3. What is your return and exchange policy?
We accept returns and exchanges within [insert time frame, e.g., 30 days] of purchase, provided the item is unused and in its original packaging. Please refer to our Return & Exchange Policy for more details.

4. How do I maintain my fireplace or wood stove?
Regular maintenance is essential for safety and efficiency. We recommend scheduling annual inspections, cleaning the chimney, and checking for any wear and tear. Our team offers maintenance services to assist you.

5. What financing options are available?
We provide several financing options to help make your purchase more affordable. Please check with our sales team for details on available plans and terms.

6. Do you offer warranties on your products?
Yes, all our products come with a warranty that covers defects in materials and workmanship. The warranty duration varies by product. Please refer to our Warranty & Service Policy for more information.

7. Can I see the fireplaces in person?
Absolutely! We invite you to visit our showroom to see our full range of fireplaces and wood stoves. Our knowledgeable staff will be happy to assist you and answer any questions.

8. What are your shipping options?
We offer various shipping options, including standard and expedited shipping. Local deliveries and in-store pickups are also available. Shipping costs will be calculated at checkout based on your location.

9. Do you have any special offers or promotions?
We frequently have special offers and promotions. To stay updated, check our website or sign up for our newsletter for exclusive deals and updates.

10. Do you offer maintenance services?

Yes, we offer maintenance services, including cleaning, inspections, and repairs. Regular maintenance can help extend the life of your fireplace and ensure it operates safely.