Return & Exchange Policy
At Wood Stove Haven, we want you to be completely satisfied with your purchase. If for any reason you are not, our Return & Exchange Policy is designed to ensure a smooth process for returning or exchanging items.
Return Eligibility
To be eligible for a return, items must meet the following criteria:
– Condition: We
– Time Frame: Returns must be initiated within 30 days of the purchase date.
– Proof of Purchase: A valid receipt or order confirmation is required for all returns.
Non-Returnable Items
Certain items are non-returnable, including:
– Custom or special orders
– Clearance or discounted items
– Products that have been installed or used
How to Initiate a Return
1. Contact Us: Reach out to our customer service team at sales@woodstovehaven.com to request a return authorization.
2. Prepare Your Item: Pack the item securely in its original packaging, including all accessories and documentation.
3. Return Shipping: You will be provided with return shipping instructions. Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria. If approved, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used at the time of purchase.
Exchange Policy
If you would like to exchange your item for a different size, color, or model, please follow the same return process outlined above. Once we receive your returned item, we will assist you in placing a new order for the exchange item.
Conclusion
Your satisfaction is our priority at Wood Stove Haven. We are committed to providing a hassle-free return and exchange process. If you have any questions about our Return & Exchange Policy, please feel free to contact us at sales@woodstovehaven.com. Thank you for choosing us for your fireplace needs!