Shipping & Delivery Policy
At Wood Stove Haven, we aim to provide a seamless shipping and delivery experience for our customers. This policy outlines our procedures, timelines, and commitments regarding the shipment of your orders.
Shipping Options
We offer a variety of shipping options to suit your needs:
– Expedited Shipping: For quicker delivery, choose our expedited shipping option, which generally arrives within 2-3 business days.
– In-Store Pickup: If you prefer, you can select in-store pickup at your nearest showroom. We’ll notify you when your order is ready for collection.
Shipping Charges
We know the holidays can get expensive, but that doesn’t mean you should compromise on what you love. Our free shipping means you can focus your budget on the gifts you want to give, not on extra shipping costs. Whether you’re treating yourself or shopping for someone special, we’ve got you covered!
Delivery Times
Delivery times may vary based on your location and the availability of products. While we strive to meet estimated delivery dates, unforeseen circumstances such as weather conditions or supply chain issues may cause delays. We appreciate your understanding in such cases.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information. You can use this information to monitor your shipment’s progress until it arrives at your doorstep.
Damaged or Lost Items
In the unfortunate event that your order arrives damaged or is lost during shipping, please contact our customer service team at Sales@woodstovehaven.com within 48 hours. We will work with you to resolve the issue, including arranging for replacements or refunds as necessary.
International Shipping
Currently, we only offer shipping within the continental U.S. If you are outside this area and wish to inquire about shipping options, please contact our customer service team for assistance.
Installation Services
If your order includes installation services, our team will coordinate with you to schedule a convenient time for installation after your product has been delivered.
Conclusion
We are committed to ensuring that your shipping and delivery experience is as smooth and efficient as possible. If you have any questions regarding our Shipping & Delivery Policy, please reach out to us at Sales@woodstovehaven.com. Thank you for choosing Wood Stove Haven for your fireplace needs!